Poor customer service has real consequences - though they might surprise you. Temkin Group research - What Customers Do After a Good or Bad Experience - reveals that across 20 industries, 10% of...

77 percent of people say that valuing their time is the most important thing a company can do to provide them with good service, according to Forrester Research. Who cares? Zendesk reports that 95%...

By Sarah Nicastro, publisher/editor in chief, Field Technologies The demands of customers today reach far beyond what many traditional field service organizations are used to – or equipped to – deliver. I’m here to tell...