When executed well and with your customer's real needs and habits in mind, proactive communication about an upcoming field service can be the difference between success and failure....
Question: If you can see your ride service on its way to you, why can’t you see the live status and ETA of your field service or package delivery? That's the question Glympse...
Poor customer service has real consequences - though they might surprise you. Temkin Group research - What Customers Do After a Good or Bad Experience - reveals that across 20 industries, 10% of...
77 percent of people say that valuing their time is the most important thing a company can do to provide them with good service, according to Forrester Research. Who cares? Zendesk reports that 95%...
By Sarah Nicastro, publisher/editor in chief, Field Technologies The demands of customers today reach far beyond what many traditional field service organizations are used to – or equipped to – deliver. I’m here to tell...