Glympse launches location status integration for Microsoft Dynamics 365 Field Service customer experiences

Microsoft is working with location-powered customer experience firm Glympse to add location status to a customer’s view of field service appointments in Dynamics 365.

The new integration of Glympse En Route will allow firms using the Microsoft Dynamics 365 field service solution to provide data on a field technician’s location, to the customer with an accurate view of the when that appointment will begin.

The benefit to the customer is a clear view of appointment status – both location and estimated time of arrival – that eases anxiety, improves transparency, and boosts satisfaction.

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Author:  Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.