20 Jun Glympse launches location status integration for Microsoft Dynamics 365 Field Service customer experiences
Microsoft is working with location-powered customer experience firm Glympse to add location status to a customer’s view of field service appointments in Dynamics 365.
The new integration of Glympse En Route will allow firms using the Microsoft Dynamics 365 field service solution to provide data on a field technician’s location, to the customer with an accurate view of the when that appointment will begin.
The benefit to the customer is a clear view of appointment status – both location and estimated time of arrival – that eases anxiety, improves transparency, and boosts satisfaction.
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