We're heading to Dreamforce  to showcase how our awesome customer connection tool works in the Salesforce ecosystem....

Sorry to be so predictable, but we love Fall and everything it brings with it. The pumpkin lattes and pastries - can't help it. The beautiful fall foliage - unbeatable in the...

Poor customer service has real consequences - though they might surprise you. Temkin Group research - What Customers Do After a Good or Bad Experience - reveals that across 20 industries, 10% of...

77 percent of people say that valuing their time is the most important thing a company can do to provide them with good service, according to Forrester Research. Who cares? Zendesk reports that 95%...

Field Service Awards Recognizes Glympse for Most Effective Technology Deployment to Increase Service Levels We're honored to share that WBR recognized us with a Field Service Technology award at the Field Service East 2017...

By Sarah Nicastro, publisher/editor in chief, Field Technologies The demands of customers today reach far beyond what many traditional field service organizations are used to – or equipped to – deliver. I’m here to tell...